Mr. Tran Thanh Nam, Chairman of the Bhaya Cruises Group: “We are delighted to welcome Rick Lopes as our new Director of Operations. With his experience, Rick is expected to assist us in achieving our goal of becoming the premier cruise operator in Ha Long Bay. The company is developing rapidly and it is important to bring in internationally recognized hospitality industry professionals as the best way for us to manage operations smoothly.”
Mr. Lopes has over 3 decades in hospitality management and is a true hospitality industry professional. With an extensive background in top-quality hotels and resorts across Asia, the Middle East and America, Rick’s commitment to making guests feel important and staff proud has proved its effectiveness in the creation of a true experience for guests. As Director of Operations, Rick’s role will be to improve and maintain quality standards and consistency in all vessels through proactive management and coaching, standard operating procedures for staff and crews, constant learning, assessment and improvement, and implement new ideas to make a Bhaya cruise a privilege.